Shipping & Returns
Below you will find information on our shipping times, delivery prices and our returns policy. Please read this carefully before placing an order. If you are ready to place your order please click here.
Shipping Times
We aim to dispatch all ready to ship items within 2 working days of you placing your order.
The vast majority of our orders are shipped the same or next working day but we do not guarantee this.
If you need your item by a particular date please email catriona@chestnutridge.co.uk to check that this is possible.
Made to Order Items
Very occasionally we offer items for sale that are 'made to order'. These items can take 1-2 months to complete and information about completion time and shipping date estimates will be included within the listing.
Estimated Shipping Times
Please note items can take up to 2 days to dispatch. Times below are after the parcel has been dropped at the courier.
Evri Standard - 3-5 working days
Evri Expediated - 1-2 working days
Royal Mail Special Delivery - Next Day
International - 2-4 weeks depending on location
Many international parcels arrive much quicker than this but this depends on your location.
The vast majority of our orders are shipped the same or next working day but we do not guarantee this.
If you need your item by a particular date please email catriona@chestnutridge.co.uk to check that this is possible.
Made to Order Items
Very occasionally we offer items for sale that are 'made to order'. These items can take 1-2 months to complete and information about completion time and shipping date estimates will be included within the listing.
Estimated Shipping Times
Please note items can take up to 2 days to dispatch. Times below are after the parcel has been dropped at the courier.
Evri Standard - 3-5 working days
Evri Expediated - 1-2 working days
Royal Mail Special Delivery - Next Day
International - 2-4 weeks depending on location
Many international parcels arrive much quicker than this but this depends on your location.
Delivery Prices
To ensure clarity for those placing orders we categorise all our shipping prices by the price of your order. This means you always know exactly how much you will pay in shipping before you order.
For UK orders we offer three forms of shipping, Evri Standard, Evri Expediated and Royal Mail Special Delivery.
For international orders we offer two forms of shipping, Royal Mail Standard and Royal Mail Tracked and Signed.
Where parcels are over a certain weight (2kg) or size (e.g. two or more traditionals) they will usually be sent in multiple boxes as this is significantly cheaper.
We offer free UK standard shipping on all orders over £20.00!
For UK orders we offer three forms of shipping, Evri Standard, Evri Expediated and Royal Mail Special Delivery.
For international orders we offer two forms of shipping, Royal Mail Standard and Royal Mail Tracked and Signed.
Where parcels are over a certain weight (2kg) or size (e.g. two or more traditionals) they will usually be sent in multiple boxes as this is significantly cheaper.
We offer free UK standard shipping on all orders over £20.00!
UK Shipping Costs
| Order Total | Evri Standard | Evri Expediated | Special Delivery |
|---|---|---|---|
| £0.00 - £20.00 | £4.50 | £5.28 | £8.95 |
| £20.01 - £75.00 | Free | £8.52 | £11.65 |
| £75.01 - £200.00 | Free | £14.52 | £15.45 |
| £200.01+ | Free | £28.92 | £20.45 |
International Shipping Costs
Royal Mail Standard - No Tracking & Insurance
| Order Total | Europe | Zone 1 (Australia & New Zealand) | Zone 2 (North & South America (Excluding USA), Asia, Africa) | Zone 3 (United States of America) |
|---|---|---|---|---|
| £0.00 - £20.00 | £9.20 | £17.75 | £17.45 | £21.45 |
| £20.01 - £50.00 | £13.75 | £23.30 | £23.30 | £28.90 |
| £50.01 - £200.00 | £13.75 | £23.30 | £23.30 | £28.90 |
| £200.01+ | £27.50 | £46.60 | £46.60 | £57.80 |
Made with HTML Tables
Royal Mail Tracked & Signed - Tracking and Insurance
| Order Total | Europe | Zone 1 (Australia & New Zealand) | Zone 2 (North & South America (Excluding USA), Asia, Africa) | Zone 3 (United States of America) |
|---|---|---|---|---|
| £0.00 - £20.00 | £14.80 | £21.70 | £24.10 | £20.45 |
| £20.01 - £50.00 | £16.35 | £25.55 | £30.10 | £27.15 |
| £50.01 - £200.00 | £18.85 | £28.05 | £32.60 | £29.65 |
| £200.01+ | £37.70 | £56.10 | £65.20 | £59.30 |
Europe - Refers to all of the European Union and Europe
Zone 1 - All other international destinations (North & South America (Excluding USA), Asia, Africa)
Zone 2 - Refers to Australasia and other more remote destinations
Zone 3 - Refers to United States of America and all properties (Excluding US Samoa)
The above is a rough guide, some smaller countries may fall into other categories..
For a full breakdown of where your country falls please visit the Royal Mail website here: https://www.royalmail.com/international-zones/
Zone 1 - All other international destinations (North & South America (Excluding USA), Asia, Africa)
Zone 2 - Refers to Australasia and other more remote destinations
Zone 3 - Refers to United States of America and all properties (Excluding US Samoa)
The above is a rough guide, some smaller countries may fall into other categories..
For a full breakdown of where your country falls please visit the Royal Mail website here: https://www.royalmail.com/international-zones/
Returns Policy
You are welcome to return any order within 14 days of purchase.
Items must be in the same condition as when they are shipped and you must include all of the item in your return.
Buyers are responsible for return postage.
To make a return please contact us in advance at: catriona@chestnutridge.co.uk
Items must be in the same condition as when they are shipped and you must include all of the item in your return.
Buyers are responsible for return postage.
To make a return please contact us in advance at: catriona@chestnutridge.co.uk